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Frequently asked questions

The answers to the most frequently asked questions are below. Do you have a question that is not included? Then don’t hesitate to get in touch with us immediately!

Before making a booking

What is the difference between a (RO) bungalow tent and a (GO) bungalow tent?

The (GO) bungalow tent is the accommodation offered by our sister organisation, Go4Camp. This accommodation provides the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations!

Is barbecuing allowed everywhere?

Almost all our campsites include barbecue facilities. If charcoal is allowed, you will find a free charcoal barbecue at your accommodation. However, if charcoal is not permitted but gas is, we will provide you with a free gas BBQ (including gas cylinder). Some campsites have a central barbecue area and some campsites do not allow barbecues because of drought hazards. If this is the case, you will find a luxury griddle at your accommodation. Our campsite pages include important information about the type and availability of barbecues at your chosen campsite.

Are the facilities at the campsite open at all times?

Especially in off-season, you have to take it in to account that the facilities such as swimming pool, entertainment or restaurant are not open (anymore). Sometimes campsite owners can decide to open certain facilities later or to close them earlier. We try as much as possible to give the correct opening dates but take no responsibility for the eventual inaccuracies.

Can we state our preference?

You may also state any preferences you may have. Our staff will do their utmost best to take your preferences into account when planning their campsite schedules. There is no charge for stating your preferences. However, we can never guarantee your preference but we promise to do our best! We offer all our guests a special next-door guarantee. For £ 20 per booked accommodation, we guarantee that your accommodation will be located next-door to your friends or family. The term "next-door" also refers to "opposite each other" or "back-to-back." If we are unable to honour this guarantee in highly exceptional circumstances, then we will refund £ 40 per accommodation provided that you are with no more than three families and that you are all staying in the same type of accommodation for the same period of time.

Are pets allowed at Roan?

You can have your pet with you on campsites where pets are allowed. Pets are allowed only in our tents and lodge tents. While making your reservation you need to mention if you are going to travel with your pet. The fee is £ 7,- per night. Pets are allowed free of charge in our Verde mobile homes at Bella Austria!

What things do we still have to pay for on the spot at the campsite?

You are required to pay tourist tax in all countries. Count on between € 0,50 and € 1,- per person per day. Children are often free or half price. At some campsites in Croatia (A.o. Vestar, Polari and Zaton Holiday Resort), you pay a so-called registration fee of +/- € 1 per person (for the duration of your stay, not per day). You are also required to pay a deposit of € 100,- in cash, which will be refunded to you if you leave your accommodation in a clean and tidy state on departure. Our staff will provide you with free cleaning products, if desired. You may also have to pay a deposit for using the pool facilities or at the gate entrance to the campsite. If you depart before 7:00 am, the € 100,- deposit you paid on arrival will be refunded to your account once your accommodation has been checked and deemed clean and tidy.

Is there a surcharge for more than 4 people?

Our basic tariff is based on 4 persons. The following surcharges apply: £ 2 per night for the 5th person, £ 3 per night for the 6th person, and £ 4 per night for the 7th person. The surcharge at Bijela Uvala and Zelena Laguna campsite for the 6th person is £ 7. The surcharge at Domaine du Verdon campsite for the 7th person is £ 8 and the surcharge at Pra'delle Torri campsite for the 6th person is £ 11. At Bijela Uvala, Zelena Laguna, Union Lido, Mediterraneo, Les Sablons, Marina di Venezia, Portofelice and Pra delle Torri campsites, a surcharge of £ 8 per night is charged for the 7th person.

Can we arrive only on Saturdays at Roan?

At Roan you can check in and out on Saturdays, Tuesdays and Thursdays throughout the season. Please note it is particularly quiet on Tuesdays and Thursdays! (In 2018, you can check in and out of Pra'delle Torri on any day of the week, and on Mondays, Tuesdays, Thursdays, Fridays and Saturdays at Roompot Beach Resort).

Do I get an option to make a new booking without any conditions attached to it?

This is possible. We are happy to give you an option for up to 5 days (incl. Saturday and Sunday). You may either call us or send us an email if you decide to cancel your option. You can arrange an option for a maximum of one working day within a month before arrival.

What are the rules for the swimming pool?

In some pools, especially in Italy, a swimming cap must be worn at all times. Sometimes a cap or a bandana is sufficient. Some campsites in France do not permit swimming shorts but require men and boys to wear fitted swimming trunks. Check the water recreation section on our camping pages to see which type of swimwear is allowed. Please note that swimming pools at some campsites are closed at midday (siesta), for example, from 1 pm to 3 pm.

What is the difference between a Largo and a Casa Grande mobile home?

The Casa Grande mobile home is the accommodation offered by our sister organisation, Go4Camp. This accommodation offers you the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations!

What is the difference between a Excellent and a Casa Royal mobile home?

The Casa Royal mobile home is the accommodation offered by our sister organisation, Go4Camp. This accommodation offers you the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations!

What is the difference between a Verde and a Casa Adria mobile home?

The Verde mobile home is the accommodation offered by our sister organisation, Roan Camping Holidays. This accommodation offers you the same service and quality that you always get from Go4Camp. Apart from the colour, there is no difference between these accommodations! (The Mobile home Casa Adria is extra equipped with a microwave)

What is included in the price?

The following is included in the rental price of your accommodation: the actual rent of your accommodation, gas, water, electricity, pitch fees and VAT. Prices are based on a maximum of 4 persons. The price excludes £ 19 reservation fees per booking.

What are the reservation charges at Roan?

The reservation fee is £ 19,-.

About your existing booking

When do I have to make the advance payment?

Your deposit (30% of the total sum) must be paid prior to the date stated on the booking confirmation. You can do this payment by banker's draft. The remaining amount has to be paid 8 weeks before departure. If you book within 8 weeks of your arrival, then the total amount has to be paid together at one time.

Till when can I still book extras?

Basically you can still book for extras till the day of departure (provided that it’s available).

Can I cancel my booking (partially)?

You can cancel your booking free of charge until 1 February 2017. Your deposit must be paid prior to the date stated on your confirmation. However, it will be refunded to your account if you cancel before 1 February 2017. If you cancel after this date, you are required to pay cancellation fees (see Travel Conditions). If you decide to cancel part of your booking, you will have to pay a cancellation fee for the nights you cancel. N.B.: It is not always possible to lengthen or shorten your holiday. However, if you do so, you may be charged a cancellation fee since we strive to ensure that our accommodations are occupied at all times.

Can I change my booking?

You can always change your booking. In some cases there are additional costs attached with it. There isn’t any extra fee for: * additional people; * additional extras; * additional nights; * additional insurances. Of course you do pay for the extra number of people, extras etc. There aren’t any surcharges if the booking is changed to another period, provided that at least the total amount remains the same. If the total amount becomes less, then the cancellation charges have to be paid for the difference. If there is a cancellation for the number of nights (or for previously booked extras or people), then the cancellation fee is applicable only for that part. There is a fee attached to it though. See above.

When do I receive my travel documents?

You receive the travel documents in your mail box from 1 March onwards after the full receipt of your payment. It includes your vouchers, information about the campsite and the accommodation along with directions to the campsite.

About Roan

Is Roan a British organization?

Roan is a Dutch organization, established in 1986. Almost 70% of our guests are Dutch. Besides that, our guests are from Denmark, Germany, Switserland, United Kingdom and Belgium. Roan Camping Holidays is part of the European Camping Group.

©2014 Copyright European Camping Group Netherlands BV - tel: +44 (0)20 3514 8078 - info@roancampingholidays.co.uk
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